IDENTIFY AND EFFECTIVELY MANAGE CONFLICTS THAT ARISE INCARE DELIVERY SETTINGS RESULTING IN BETTER MANAGEMENT OF PATIENT CARE

Collaborative Healthcare Conflict Resolution Paper:Guidelines and RubricPURPOSEThe purpose of this assignment is to learn how to identify and effectively manage conflicts that arise incare delivery settings resulting in better management of patient care, including appropriate delegation.You will gain insight into conflict management strategies and develop a plan to collaborate with apotential nurse leader about the conflict and its impact in a practice setting. COURSE OUTCOMESCompletion of this assignment enables the student to meet the following course outcomes.CO 1: Apply leadership concepts, skills, and decision making in the provision of high-qualitynursing care, healthcare team management, and the oversight and accountability for caredelivery in a variety of settings. (PO 2)CO 3: Participate in the development and implementation of imaginative and creative strategiesto enable systems to change. (PO 7)CO 6: Develop a personal awareness of complex organizational systems, and integrate values andbeliefs with organizational mission. (PO 7)CO 7: Apply leadership concepts in the development and initiation of effective plans for themicrosystems and system-wide practice improvements that will improve the quality ofhealthcare delivery. (POs 2 and 3) DUE DATESThis assignment is to be submitted to the Dropbox by Sunday, 11:59 p.m. MT, end of Week 3. POINTSThis assignment is worth 200 points. DIRECTIONS1. Read Finkelman (2016), Chapter 13: Improving Teamwork: Collaboration, Coordination, andConflict Resolution, section on Negotiation and Conflict Resolution, pp. 324333.2. Observe nurses in a care delivery setting. Identify a recurring conflict with the potential tonegatively impact patient care. Decide if delegation was an issue in the conflict. This should befrom your practice setting or prelicensure experiences. NR447_Conflict Resolution.docx Rev. 2/27/17LMD 1NR447: RN Collaborative Healthcare3. Provide details of what happened, including who was involved, what was said, where itoccurred, and what was the outcome that led you to decide the conflict was unresolved.4. Identify the type of conflict. Explain your rationale for selecting this type.5. Outline the four stages of conflict, as described in our text, and how they relate to your example.6. Propose strategies to resolve the conflict. Search scholarly sources in the library and the Internetfor evidence on what may be effective.7. Discuss if delegation was an issue in the conflict. Be specific.8. Describe how you would collaborate with a nurse leader to reach consensus on the best strategyto employ to deal with the conflict.9. Describe the rationale for selecting the best strategy.10. Provide a summary or conclusion about this experience or assignment and how you may dealwith conflict more effectively in the future.11. Write a 57 page paper (not including the title or References pages) using APA format thatincludes the following.a. Describe an unresolved (recurring) conflict that you experienced or observed. Identifythe type of conflict.b. Provide details of what happened, including who was involved, what was said, where itoccurred, and what was the outcome that led you to decide the conflict was unresolved.c. Outline the four stages of conflict, as described in Finkelman, and how the stages relateto your example. Decide if delegation was an issue in the conflict. Be specific.d. Describe the strategies for conflict resolution and how you would collaborate with anurse leader to resolve the conflict. Cites the course textbook and two scholarly sources.e. Provide a conclusion or summary about this experience and how you may deal withconflict more effectively in the future.f. Submit to the Dropbox by the end of Week 3. GRADING CRITERIA: CONFLICT RESOLUTION PAPERCategoryDetailed descriptionof conflict, includingtype of conflictFour stages ofconflict andrelationship toidentified conflict,including delegationissues Points60 %30 % DescriptionDescribes the conflict, providing details and type ofconflict 40 20% Describes stages and their relationship to identifiedconflict and delegation NR447_Conflict Resolution.docx Rev. 2/27/17LMD 2NR447: RN Collaborative HealthcareStrategies forconflict resolutionand collaborationwith a leader 60 30% Various strategies for resolution of identified conflict.Discusses collaborative efforts with a nurse leader toresolve conflict. Besides the course textbook, the papercites two scholarly sources and thoroughly summarizes allresources. Conclusion orsummary 20 10% Provides a conclusion about the learning experience andhow this assignment will provide guidance for futureconflict resolution skills Clarity of writing 20 10% 200 points 100% Content is organized, logical, and with correct grammar,punctuation, spelling, and sentence structure are correct.APA formatting is apparent and CCN template is utilized.References are properly cited within the paper; referencepage includes all citations; proper title page andintroduction are present, and evidence of spell andgrammar check is obvious.A quality paper will meet or exceed all of the aboverequirements. Total GRADING RUBRIC CONFLICT RESOLUTION PAPERAssignmentCriteria Detaileddescription ofconflict,including typeof conflict60 points A (100%)Exceptional B (88%)Exceeds C (80%)Meets Outstanding orhighest level ofperformanceAfteranintroductionparagraph, paperthoroughlyprovidesobservations ofconflictinpractice setting.Thepaperthoroughly statesifnegativeoutcomes wereobservedandidentifiesthespecific type ofconflictobserved.Itprovides detailsofwhathappened,includingwho Very good orhigh level ofperformanceAfter anintroductionparagraph, paperclearly providesobservations ofconflict inpractice setting.It clearly states ifnegativeoutcomes wereobserved andidentifies thespecific type ofconflictobserved. Itprovides somedetails of whathappened,including whowas involved,what was said, Competentorsatisfactory levelof performanceAfter anintroductionparagraph, thepaper providesobservations ofconflict inpractice setting.It briefly states ifnegativeoutcomes wereobserved andidentifies thespecific type ofconflictobserved. Itprovides fewdetails of whathappened,including whowas involved,what was said, NR447_Conflict Resolution.docx Rev. 2/27/17 LMD NI (38%)NeedsImprovementPoor or failinglevelofperformanceAfter anintroductionparagraph, thepaper providesobservations ofconflict inpractice setting.It does not stateif negativeoutcomes wereobserved oridentifies thespecific type ofconflictobserved.It provides fewdetails of whathappened,including whowas involved,what was said, F (0%)DevelopingUnsatisfactorylevelofperformanceAfter anintroductionparagraph, thepaper does NOTprovideobservations ofconflict inpractice setting.It does not stateif negativeoutcomes wereobserved oridentifies thespecific type ofconflict observed.It provides NOdetails of whathappened,including whowas involved,what was said, 3 Chamberlain College of NursingNR447: RN Collaborative Healthcare Four stagesofconflictandrelationshipto identifiedconflict,includingdelegationissues40 points Strategies forconflictresolutionandcollaborationwith a leader,includingresources60 points Conclusionand summary20 points Clarity of wasinvolved,what was said,whereitoccurred,andwhat was theoutcome that ledyou to decide theconflictwasunresolved.60 points ?Paper thoroughlyoutlines the fourstages of conflict,as described inFinkelman, andhow the stagesrelate to theexample. It statesif delegation wasan issue in theconflict.40 points ? where itoccurred, andwhat was theoutcome that ledyou to decide theconflict wasunresolved.53 points ? where itoccurred, andwhat was theoutcome that ledyou to decide theconflict wasunresolved.48 points ? where itoccurred, andwhat was theoutcome that ledyou to decide theconflict wasunresolved.23 points ? where itoccurred, andwhat was theoutcome that ledyou to decide theconflict wasunresolved.0 points ? Paper clearlyoutlines the fourstages of conflict,as described inFinkelman, andhow the stagesrelate to theexample. It statesif delegation wasan issue in theconflict.35 points ? Paper generallyoutlines the fourstages of conflict,as described inFinkelman, andmostly how thestages relate tothe example.Does not state ifdelegation wasan issue in theconflict.32 points ? Paper brieflyoutlines the fourstages of conflict,as described inFinkelman, andminimally howthe stages relateto the example.Does not state ifdelegation wasan issue in theconflict.15 points ? Paper describesin detailstrategies forconflictresolution andcollaborationwith a nurseleader to resolveconflict.Besides thecourse textbook,the paper citestwo scholarlyarticles andthoroughlysummarizes allresources.60 points ?Paper provides athoroughconclusion orsummary anddescription ofplans for dealingwith conflict inthe future.20 points ?Content is Paper generallydescribesstrategies forconflictresolution andcollaborationwith a nurseleader to resolveconflict.Besides thecourse textbook,the paper citesone scholarlyarticle.It generallysummarizes bothof them.53 points ?Paper provides ageneralconclusion orsummary anddescription ofplans for dealingwith conflict inthe future.18 points ?Content is mostly Paper brieflydescribesstrategies forconflictresolution andcollaborationwith a nurseleader to resolveconflict.It only cites thecourse textbook.It cites anadditional sourcebut NOT ascholarly article.The summarylacks detail.48 points ?Paper provides abrief summaryand descriptionof plans fordealing withconflict in thefuture.16 points ? Paper minimallydescribesstrategies forconflictresolution andcollaborationwith a nurseleader to resolveconflict.It only cites thecourse textbookand no additionalsources. Thesummary lacksdetail.23 points ? Paper does notoutline the fourstages of conflictas described inFinkelman. Itdoes not statehow the stagesrelate to theexample. It doesnot state ifdelegation wasan issue in theconflict.0 points ?Paper describesNO strategies forconflictresolution andcollaborationwith a nurseleader to resolveconflict.It does NOT citethe coursetextbook or othersources. Thesummary ismissing.0 points ? Paper provides aminimalsummary anddescription ofplans for dealingwith conflict inthe future8 points ? Paper does notprovide aconclusion orsummary and NOfuture plans fordealing withconflict.0 points ? Content is Content is Content is NR447_Conflict Resolution.docx Rev. 2/27/17 LMD 4 Chamberlain College of NursingNR447: RN Collaborative Healthcarewriting20 points organized,logical, andgrammar,punctuation,spelling, andsentencestructure arecorrect. APAformatting isapparent,utilizing CCNtemplate.References areproperly citedwithin the paper.Reference pageincludes allcitations; propertitle page andintroduction arepresent andevidence of spelland grammarcheck is obvious.Less than threeerrors are noted.20 points ? organized,logical, andgrammar,punctuation,spelling, andsentencestructure arecorrect. APAformatting isapparent,utilizing CCNtemplate.References areproperly citedwithin the paper.Reference pageincludes allcitations; propertitle page andintroduction arepresent andevidence of spellcheck andgrammar check isobvious. Four tosix errors arenoted.18 points ? somewhatorganized, logicaland grammar,punctuation,spelling, andsentencestructure arecorrect. MinorAPA formattingerrors exist.References areproperly citedwithin the paper.Reference pageincludes allcitations; propertitle page andintroduction arepresent andevidence of spellcheck andgrammar checkare not obvious.Seven to 10errors are noted.16 points ? somewhatorganized, butmay lack logic.Several errorsoccur ingrammar,punctuation,spelling, andsentencestructure. MajorAPA formattingerrors exist.Reference pagedoes not matchup with in-textcitations, i.e.,references maybe missing for intext citations, orreferencesappear with nocomparable intext citation.Eleven to 15errors are noted.8 points ? disorganized andwriting hasnumerousgrammar,spelling, orsyntax errors.APA formattingwas not used.Spell check andgrammar checkare not obvious.More than 15errors are noted.0 points ? Total Points Possible= 200 NR447_Conflict Resolution.docx Rev. 2/27/17 LMD 5

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