Stereotypes

Compare  needs, values, and motivations for two age groups of workers and how  you would interact with them in a supervisory role. Remember to be  tactful and avoid stereotypes through the use of scholarly research (use  business journals rather than Internet blogs for support). (minimum 300 words, 1 APA reference)

QUESTION 2: As  a service provider working in a hospitality operation, comment on how  you might obtain customer feedback outside the traditional comment  cards? In addition, knowing most customers that have a bad “customer  service” experience are reluctant to provide negative feedback, how  might you make getting customer feedback easier in order to increase  participation? (minimum 250 words)Compare  needs, values, and motivations for two age groups of workers and how  you would interact with them in a supervisory role. Remember to be  tactful and avoid stereotypes through the use of scholarly research (use  business journals rather than Internet blogs for support). (minimum 300 words, 1 APA reference)

QUESTION 2: As  a service provider working in a hospitality operation, comment on how  you might obtain customer feedback outside the traditional comment  cards? In addition, knowing most customers that have a bad “customer  service” experience are reluctant to provide negative feedback, how  might you make getting customer feedback easier in order to increase  participation? (minimum 250 words)