Therapeutic communication techniques

To Be or Not to be civil?

Now that you have discovered what incivility is, let’s review therapeutic communication techniques by viewing the video link on the website:

Choose one scholarly, peer-reviewed   on incivility in the nursing workplace or the classroom. Write a one to two-page summary, using APA 6th edition writing mechanics, of your article. Add three of your personal thoughts or insights (in a few sentences) at the end of your summary. It could be something you have experienced at school or work or saw happen in a classroom or work situation. Finally, give some thought as to how you would manage this situation (remember therapeutic communication techniques): Would you feel comfortable reporting these uncivil actions?; who would you report it to?; if the situation happened to you, would you use productive confrontation to address the person who was uncivil?; if you have been uncivil, what are your plans to change your behaviors?; and what therapeutic communication techniques would be best to use in this situation? You can add anything else you might like to address concerning incivility. Please in-text cite your reference/s and add them to a reference list at the end of the paper in APA 6th format.

Hopefully, you will be able to help advocate for courteous behaviors from here on out in your career. It is critical that we all RESPECT each other!

Additional resources to review (optional):

Weber Shandwick article web link:


Merriam-Webster Dictionary. (2017). Incivility. Retrieved from

Weber Shandwick. (2010). Civility 2010: Social media implications. Retrieved from:…

This assignment should be 3-4 pages, including the Title and Reference Page, in APA format (including your citations and references).

Submit your completed assignment by following the directions linked below. Please check the Course Calendar for specific due dates.

Save your assignment as a Microsoft Word document. (Mac users, please remember to append the “.docx” extension to the filename.) The name of the file should be your first initial and last name, followed by an underscore and the name of the assignment, and an underscore and the date. An example is shown below:


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Grading Rubric

Module 1 Written Assignment – To Be or Not to Be Civil? That is the Question!