Complete the Personal Inventory for Non-Therapeutic Interviewing Skills in your course textbook on pg.61, Exhibit 3-4. Begin your discussion by analyzing your use of non-therapeutic interviewing skills and identify one or more areas that you will work on to improve your skills. Additionally, view the Establishing a Therapeutic Relationship video. Add to your discussion response by addressing the following questions:
- What therapeutic and non-therapeutic interviewing techniques did the interviewer display?
- What, if anything, would you recommend that the interviewer do differently to be more effective?
Support your assertions with scholarly sources.
Van Servellen, Gwen (2009). Communication skills for the health care professional: Concepts, practice, and evidence (2nd ed). Sudbury, Massachusetts: Jones and Bartlett.
- Read from your text, Communication Skills for the Health Care Professional: Concepts, Practice, and Evidence [2nd ed]:
- Chapter 1: Health Communications and Quality Care
- Chapter 2: Principles of Human Communication
- Chapter 3: The Nature of Therapeutic Communications
- Jelphs, Kim. (2006). Communication: Soft skill, hard impact. Clinician in Management, 1, 33-37. Retrieved from the EBSCOhost database.
- This article explores communication by discussing the importance of self-awareness, communication style, the use of technology and assumptions made by individuals and their potential relationship on effective service delivery.
- Pfrimmer, D.(2009). Teamwork and Communication. Journal of Continuing Education in Nursing, 40(7), 294-295. Retrieved from the EBSCOhost database.
- This article discusses the impact of communication on quality patient care and patient safety.
- RNAOVideo. (2008, November 25). Establishing a therapeutic relationship [Video file]. Retrieved from http://www.youtube.com/watch?v=hk9HCYk56Is
- This video shows an example of therapeutic interviewing skills. It highlights many of the positive verbal and nonverbal communication skills that can be used during a therapeutic interaction between a patient/client and a health care professional.